Store Policies

By Purchasing from us, you agree to our Store Policies

  • All items are FINAL SALE.

Artwork Created by MMG:

  • Custom Artwork: We provide 1 free art proof and 1 free revision when producing art. Each additional revision from the originally submitted design will incur an additional charge Once you receive a proof, make sure all text, phone numbers, design ect.. is correct, as once a proof is approved there cannot be any additional changes. Merchan Media Group is not responsible for any errors beyond this point. This includes any grammatical errors, text, font colors ect. Even if provided by the buyer. The proof is meant to make sure all errors are corrected before the print
  • Identical Recreations: If an image needs to be recreated or designed, we do not guarantee that the item will be exactly the same, there may be variations as we have to create something from scratch. We do not guarantee color matching everyone’s screens are different and there are different processes to create different colors. However, we will try to match as closely as possible without any significant variances.
  • If the custom Item I am looking for is a highly complex artwork, there may be additional design fees associated to them.

Customer Supplied Artwork:

  • Vector transparent background file only. All fonts and strokes should be converted to shapes/curves/outlines and colors should be 100% with no transparencies. Color profiles should be set as CMYK, not RGB. Vector file formats are preferred, be sure to have your art set up how you want it printed on the sheet size you are ordering. No adjustments will be made to artwork submitted and will be printed as sent.
  • Ensure that all fonts are converted to lines or "outline" (see art requirement link below) and ALL aspects of the label are VECTOR.
  • All black should be composite black (C=100, M=100, Y=100, K=100). Fine lines should be no less than 1pt thick.
  • Any PNG or JPG submitted must be high resolution image. The artwork will be printed exactly as you send it, please be sure to have the colors/transparencies/size accurate and meets the art requirements and are high resolution. 
  • Merchan Media Group is not responsible for printing errors from grammatical errors, blurry images from low quality files, file provided being a screen shot, or any other errors resulting because of the provided file. Files will be printed EXACTLY as they have been uploaded unless you have added the option for us to assist with designing.
  • I understand that a cancellation fee of 10% applies to any orders that need to be cancelled as a result of providing non-print ready files or images that we are not legally able to print. This applied to full or partial order cancellations.

    Sublimation Prints:

    • All items are printed onto paper and any WHITE areas are not printed and will not show up once pressed.
    • These transfers ONLY work on items with a high polyester content that the shirt color has to be lighter than the design AND will require a heat press to apply. 

    HTV Prints

    • Your design will be printed in full color on a white opaque material. After printing, the design will be cut out around the design. Because of this process, the final product MAY have a small white border and/or small areas or details of the design may not get cut out which will result in white in those areas. Please keep this in mind when placing your order.
    • If your file is not print ready or your order needs to be designed, we will contact you prior to starting any part of your order to let you know upfront what design work and fees will apply. Design fees are not refundable and must be paid prior to any work being done.

    Digital Items:

    • Due to the nature of these files, no refunds will be given for digital downloads. 


    • Due to the nature of these prints and creations are custom made for you we do not offer refunds.
    • We are not responsible for shipping carrier delays or losses. If a package arrives late or is missing/stolen. Once the package is marked “Delivered” we are unable to process a refund or return for any item.

    Turnaround Time:

    • Normal turn around time is 3-5 Business Days. This does not include weekends or holidays. This does not include shipping or pick up time. 
    • Rush Orders: Rush orders are available upon request, we cannot guarantee rush turn arounds unless we have approved the request prior to your order being placed.